Your Complete Guide to the Best Customer Service Jobs

Your Complete Guide to the Best Customer Service Jobs Pop quiz! Customer service is not a job for: (A) the faint of heart(B) impatient people(C) people who hate other people(D) all of the aboveThe answer is definitely D. In customer service, you help other people like it’s your job, because it is your job. Whether that includes helping customers with a particular product, fielding questions and complaints with a pleasant smile, or listening to people rant and rave about a product you didn’t sell them and didn’t create, it’s a role that requires a ton of people skills and diplomacy. You’re often a front-line brand ambassador for your company. In the best of times, you might earn loyal customers for your company. When things go wrong, you might end up a viral cautionary tale of customer service gone wild. So remember: not for the faint of heart (or patience).What Do Customer Service Professionals Do?Customer services representatives (also known as customer care representatives) can be found in any custom er-facing industry. That includes retail, hospitality, healthcare, or any service industry. These professionals are the friendly faces and voices who are ready to help Their tasks might include:Receiving customers or answering phone callsCoordinating customer ordersEvaluating problems or issues and determining the next stepsTroubleshooting issues, give advice or informationEnsuring a good customer experienceReceiving customer feedbackInvestigating issuesMaintaining detailed client or customer recordsEscalating issues when necessaryCoordinating follow-up outreach to customersInteracting with customers in person or via phone, online chat, fax, or social mediaGiving information about a store, company, or productGenerating sales leadsProcessing payments or refunds as necessaryBuilding customer and brand relationshipsMeeting sales targets and goalsFollowing company protocols for customer careExamples of common customer service jobs include:Client Services ManagerClient Services Specialis tClient Services CoordinatorClient Services RepresentativeCustomer Service AssociateCustomer Service CoordinatorCustomer Service ManagerCustomer Service SupervisorCustomer Service/Care RepresentativeCustomer Support AssociateCustomer Support ManagerCustomer Support SpecialistFront Desk AgentFront Desk AssociateFront Desk ManagerFront Desk ReceptionistHelp Desk AssociateHelp Desk SupportHelp Desk TechnicianReceptionistRetail AssociateRetail Sales AssociateSales AssistantSales CoordinatorTechnical Support EngineerTechnical Support RepresentativesIt’s important to note that this is not your typical 9-to-5 job. Depending on the industry or company, you may be working odd or overnight shifts, including holidays and weekends.What Does the Customer Service Career Path Look Like?In the past, customer service was often looked upon as an entry-level job, or a career dead end, but that is no longer the case (if it ever really was). Many customer service careers start in the aforemention ed entry-level job (customer service rep, or any associate-level job), but with experience in the field, a person can go on to become a coordinator, manager, supervisor, or executive).As we become a more consumer-driven culture, and one where a customer can be blasting a poor experience over social media within seconds, that means that the customer service industry is growing and becoming more sophisticated by the day. Customer service representatives are not just for placating customers- they may be troubleshooting complicated issues, using advanced technical skills, and using a variety of different communication platforms to connect with customers.The data obsession that drives so many other industries has taken root in the customer service field as well, with metrics, reporting, and customer data management becoming more complex in the pursuit of generating sales and creating lasting, positive relationships with customers.What Skills Do Customer Service Professionals Have?Remembe r when I mentioned â€Å"people skills†? These are among the most essential skills for a fulfilling and productive career in customer service. Here’s the rundown of the skills you’ll need (or should build) if you’re looking for a job in the field.Communication SkillsYou’ll be communicating with all sorts of people. Happy customers with questions, unhappy customers with problems, people who have very few communication skills themselves, people with language barriers, people who just want to talk to someone†¦you name it, you might encounter it as a customer service professional. If you’re one of those people who can have a conversation with anyone and everyone you meet, great! You’ve got a good starting point.Your communication skills shouldn’t just be customer-facing, though. You may need to explain complicated issues or problems to other teams within your company, and will likely need to be able to communicate brand-specif ic messaging as well. Your written skills should be strong as well, because so much customer service happens online these days, either via email, online chats, or social media.PatienceIf you’re a tech-savvy person who has tried to help someone who’s, uh, less tech-savvy with a complicated computer issue, then you know that being the one with all the knowledge comes with great responsibility- namely, not getting frustrated or yelling if the person doesn’t necessarily get what you’re putting down. Being able to stay calm and walk through things as many times as necessary is an essential skill for customer service.Organizational SkillsCustomer service reps may need to do a lot of juggling, especially during busy times of the year (for example, holidays). Being able to keep customer information straight and make sure you’re logging everything accurately is key. Chaotic or frenzied customer service is usually lousy customer service.Attention to DetailBe cause customer service actions can have consequences with customers, companies like to make sure that their customer service reps and contacts have an eagle eye for small details. Whether it’s making sure an order is being processed correctly, or ensuring that someone’s insurance information is accurate, you’ll want to be able to demonstrate ninja-level attention to detail.What Education Do Customer Service Professionals Need?This is a field that you can get into without a degree. Most customer service jobs, especially entry-level ones, require a high school diploma or equivalent, and rely heavily on candidates who demonstrate the kinds of skills outlined above. There is typically on-the-job training, since every industry and every company have their own customer service needs, processes, and policies. There’s no one-size-fits-all training or certification that customer service professionals can undergo.How Much Do Customer Service Professionals Make?The salary can vary according to experience level, but here are some sample median salaries for customer service professionals, per PayScale and the U.S. Bureau of Labor Statistics:Customer Service Representative: $32,300Customer Service Associate: $36,680Customer Service Specialist: $40,121Customer Service Supervisor: $47,938Customer Service Manager: $54,066What is the Outlook for Customer Service Professionals?The outlook is strong! This is a field that is definitely growing- again, the emphasis on a consumer society means there will always need to be consumer support professionals. The U.S. Bureau of Labor Statistics predicts that this field will grow 10% faster than average by 2024.If you’re thinking about breaking into this field, or wondering where you can go next after your first opportunity, working in customer service can be a solid growth choice for your career. And if you’re not necessarily interested in making it your career base, the skills you use and build a s a customer service representative are ones that you can successfully take to many other industries.

Nemesis in Greek Mythology

Nemesis in Greek Mythology Definition Nemesis is the goddess of divine retribution who punishes excessive pride, undeserved happiness, and the absence of moderation. Nemesis Rhamnusia was honored with a sanctuary at Rhamnus in Attica from the 5th Century; thus, Nemesis is a cult goddess, but she is also a personification of the Greek noun nemesis distribution of what is due from the verb nemo apportion. She is responsible for the vicissitudes of mortal life and is associated with similar chthonic figures, the Moirai Fates and Erinyes Furies. [Source: The Hyperboreans and Nemesis in Pindars Tenth Pythian. by Christopher G. Brown. Phoenix, Vol. 46, No. 2 (Summer, 1992), pp. 95-107.] Nemesis parents are either Nyx (Night) alone, Erebos and Nyx, or Ocean and Tethys. [See The First Gods.] Sometimes Nemesis is the daughter of Dike. With Dike and Themis, Nemesis helps Zeus in the administration of justice. Bacchylides says the 4 Telkhines, Aktaios, Megalesios, Ormenos, and Lykos, are Nemesis children with Tartaros. She is sometimes considered the mother of Helen or of the Dioscuri, whom she hatched from an egg. Despite this, Nemesis is often treated as a virgin goddess. Sometimes Nemesis is similar to Aphrodite. Providence as a Successor to Nemesis, by Eugene S. McCartney (The Classical Weekly, Vol. 25, No. 6 (Nov. 16, 1931), p. 47) suggests that the Christian concept of Providence is a successor of Nemesis. Go to Other Ancient / Classical History Glossary pages beginning with the letter a | b | c | d | e | f | g | h | i | j | k | l | m | n | o | p | q | r | s | t | u | v | wxyz Also Known As: Ikhnaià ª, Adrà ªsteia, Rhamnousia Common Misspellings: Nemisis Examples In the story of Narcissus, the goddess Nemesis is invoked to punish Narcissus for his frankly narcissistic behavior. Nemesis obliges by causing Narcissus to fall hopelessly in love with himself.

CORPORATE FINANCE Essay Example | Topics and Well Written Essays - 1500 words

CORPORATE FINANCE - Essay Example It had been generally assumed that there is an optimal mixture of debt and equity in a firm's capital structure that results in a shallow, U-shaped average cost-of-capital curve. That is to say, the market value of the firm will rise to a point with an increase in the debt ratio. Beyond that point, any increase in the debt ratio will cause the market value of the firm to decline. (Ariff and Lau, p. 391-410) Precisely, the traditional view states that capital structure may impact the cost of capital and in that way influence the value of a firm. It holds that the reasonable or rational use of leverage will decrease the total cost of capital primarily and therefore also add to value. When leverage turns out to be excessively high, beyond an optimal point, the cost of capital will begin to increase and hence the value will decline. There is no specific recognition of how to measure either a moderate or reasonable or optimal capital structure (Ariff and Hassan, p. 11). Some have accepted a moving average of historical capital structure; others have accepted an industry ratio. This concept is depicted through Figure 1 below: Although the traditional view appears to be substantially correct in relation to recognized real world behavior of capital structure, it suffers from lack of rigorous proof. ... b) The Independence Hypothesis: Modigliani and Miller (1958) Modigliani and miller 1were the first to develop a modern theory of capital structure supported by rigorous mathematical proof. The M&M (1958) theory is based on several simplifying assumptions: i. Perfect and frictionless capital markets with investors that behave rationally; ii. Individuals can borrow and lend at the same interest rate regardless the amounts; iii. No corporate or personal income taxes' iv. The firm's cost of equity depends upon its business risk class; v. Firms issue only risk-free debt and risk equity, and thus there are no bankruptcy costs; vi. Operating earnings of the firm are not expected to grow. The original M&M theory holds that the average cost of capital is independent of the firm's capital structure and equal to the capitalization rate of an unlevered stream of earnings at the capitalization rate appropriate to its risk class. As a result, the total market value of the firm is independent of its capital structure. Figure 2: Adopted from figure 5 Maugham, 2000, p.1 The original M&M result was obtained assuming perfect capital markets. Subsequent literature has relaxed the underlying assumptions of M&M's 1958 model. Stiglitz (1969) proved, using a state preference framework that the M&M result (1958) holds with risky debt, so long as there are no bankruptcy costs. Hamada (1969), using the CAMP, showed that the M&M result (1958) holds in a world where assets are allowed to have different risk classes. Mossin (1969), using a modified version of Sharpe's single-period asset valuation model, showed that in tax less, frictionless markets where there is no possibility that the firm will go bankrupt, changes in its debt-equity ratio will not alter the total market value of

Mathematical Focus on RSA Public & Private Key encryption Research Paper

Mathematical Focus on RSA Public & Private Key encryption - Research Paper Example ted States code gives a definition of an electronic signature as a sound, symbol, process that emanates from an electronic means, with the purpose of sealing a contract, or an agreement, and adopted by an individual with the intention of signing the record. One of the laws guiding the operations of digital signature in America is the Uniform Electronic Transactions Act of 1999 (Batten, 35). This act adopts the definition of a digital signature in relation to the stand taken by the American Code. Another American law regulating the use of a digital signature is the U.S. Electronic Signature in Global and National Commerce act of 2000. This law regulates the use of electronic data and signatures in relation to foreign trade and interstate relations. This law protects contracts negotiated electronically by giving them a legal recognition. Section 101(a) of the ESIGN act states that a signature or a contract negotiated by electronic means enjoys legal recognition and validity. This contract shall not deny the advantages of a legal procedure simply because it is electronic. Section 101 (c) of the act requires a consumer to consent to the use of an electronic signature, while section 101 (d) denotes that a business organization can use an electronic signature as long as it is accessible to the parties concerned, and the business can produce it without an alteration for reference (Batten, 41). Various States in America have their own laws guiding the use of digital signatures. For example, in Indiana, there is the Uniform Electronic Transaction Act. This act recognizes digital signatures, and the transactions. For instance, section 102(5) defines an electronic signature as a means that relates to technological know-how that produces magnetic, optical, wireless, electronic, digital, and/or similar capabilities. Section 102 (8) defines electronic signature, and its definition agrees with the definition contained in the American Code and ESIGN act. In Hawaii, the

By world War 1 Essay Example for Free

By world War 1 Essay Introduction World war 1 had a huge impact on peoples live at home. We can see from the sources that I am analysing that all sections of society were affected by the war, men, women and government. The working classes were affected by recruitment and the upper and middle classes were affected because they had to do their own housework. Also peoples standards of living were affected, they had more of a balanced diet and the women found that they had more money because their husbands were at war. I am going to evaluate a number of sources which tell us a lot about what affected peoples lives during the war. I will look at the validity of the sources and the strengths and weaknesses. The topics I will study are Recruitment and Conscription, Politics, Role of Women and Changing Standards attitudes and beliefs. I will start by looking at how Recruitment and Conscription affected peoples lives at home during the war. Recruitment and Conscription. Many peoples lives were affected by the first world war. At the start of the war the government had to try and persuade 1000s of men to join the war. Source A1 (i) is a Recruitment poster produced by the government in 1914 as part of a Propaganda campaign to get people to sign up and fight in the first world war. The poster features a picture of Lord Kitchener who was the secretary state for the war. This poster is the most famous poster made for the war and it made men feel as if they as an individual was wanted to fight for their country. The idea of the finger pointing and using the words you and your made the men feel as if the government wants you as an individual. The weakness of the poster is the fact that it is propaganda. The poster is basically saying that you must sign up to the war. Source A1 (ii) is a photograph taken outside Southwark Town Hall in London. It was taken during December 1915. The photo is of an Army Recruiting Office. The people who are queuing in the long lines to sign up all look happy at the prospect of going to war. This seems unusual to me and this could be because the photo may have been staged by the government to make the men think that all other men are signing up so they should sign up too. The fact that this photo could have been staged makes the source unreliable because it is not real. In December 1915, the government were in trouble because they did not have enough men signing up to the war, because at this point people at home were learning of the first major casualties of the war. The men were realising that going to war was not as easy as it first looked. So in December not many people were signing up which makes the site of this many people signing up a rare site at the time. Also if there was so many people signing up, the government would not have had to bring in Conscription. A strength of this source is that it was taken at the time but a weakness is that it could have been staged. Conscription was the compulsory enrolment into the armed forces. In January 1916 the act was passed that unmarried men between the ages of 18 41 had to join the armed forces. Then in May 1916 a second act was passed that unmarried men between the ages of 18 41 had to join the army. Politics and the war effort The first world war had a big effect on Politics. We can see this in Source B3. Source B3 is a photograph of the new Prime Minister with the new members of the coalition cabinet. The photograph was taken at 10 Downing Street in December 1916. A weakness of the photo is that it maybe propaganda and could well have been staged to make the people at home believe that the government were united through the war. Its strengths are that it was taken at the time. This increases the reliability of the source because it is an actual picture from the time of the war showing that the government was united through the war. Source B4 shows how the first world war affected different Political Parties. The source is written by John Davies on the History of Wales in 1993. This source tells us that Labour was becoming more popular through the war as it had no responsibility for how the war came about, but for the Liberal party the war was a disaster because their leader Henry Asquith lost his role of Prime Minister to the Labour leader David Lloyd George. The source says: The strength of this source may be that it was written a long time after the war, so John Davies views would have been based on balanced opinions. A weakness of the source though is that the book is only about Wales. Also it may have been biased to David Lloyd George because he was welsh. The First World War also had an affect on political issues. In December 1917 the house of commons decided to give the vote to 6,000,000 Women over the age of 30. Source B5 (i) is a report from The Daily Sketch which shows this. The report tells us that the vote was won by a huge majority of 330 out of 440 votes. It shows the start of a new era for women. The strength of the source is that is an actual report from the time which makes it reliable. Source B5 (ii) is a photo of the 1918 general election when for the first time Women over 30 were allowed to vote. The picture tells us that woman were becoming more independent. The picture source may be reliable is it was taken at the time of the general election. A weakness of the source is that it was taken by the government reassuring men that the women would probably vote the same way as their husbands. Women and Social Change. World War 1 had a massive affect on the way women ran their lives. More women started going to work, fashion changed and they had more money from wages to spend on themselves because the men were away. Source C3 is a poster produced by the government showing people that women are doing their bit by making munitions for the men at war. We do not know when the poster was issued but we do know that it was from sometime during the war. The weakness of the poster is that it was propaganda to get more women to work. The strength of it though is that it was from the time. This affects the reliability as because it is from the time we know that it was actually shown to the women during the war. The First World War had an affect on how many Women were employed in different trades. Source C4 is a table of Figures that represent the changes of the amount of women that were employed throughout the war. The table shows the increase in the amount of Women employed in Britain between July 1914 and July 1918. The source may be reliable because they are official Government figures but the numbers are rounded up so we do not know the exact figure. They could have been rounded up to the nearest thousand or the nearest 100 thousand we do not know. A weakness of the source is that it doesnt tell us what happened after the war. After the war the number of Women employed may have decreased. The amount of money that women had also increased, this may be because their husbands were away, so they did not have to buy for them and also they were working. In Some cases the women were getting paid more than Corporals. We can see this in Source C5. This source was written by a full corporal, H. V. Shawyer in 1916. He says: This source tells us that the women were getting paid more than the men and were also able to spend their money on other people. This source may be reliable as it was written by the person about his experience and also it was written at the time of the war. Changing Standards, Attitudes and Beliefs The impact of the First World War changed peoples standards, attitudes and beliefs. Source D3 is an extract from an article written by A. J. P. Taylor in 1965 about England 1914 1918. The extract is about how the war affected the rich. A. J. P Taylor says: At the end of the war, there was a general change of economic outlook. Previously the idle rich had been proud of being idle. Now they were ashamed of it and idleness was becoming more difficult. Domestic servants, for instance, were hard to come by. Their number had been halved during the war. Households which had kept five servants dropped to two; those firmly with two to one; and the rest of the middle class made to do with a daily woman. This source tell us that people were happy to have servants before the war but now they know what it was like being normal they became ashamed of it. The way people used their money changed, instead of using servants they were doing the work themselves. It was more difficult for the rich to get away with doing nothing, because the working class had more better paid jobs to do. The source may be more reliable because it was written a long time after the war and he would have been able to gather more evidence. People would have also been more honest because it was a long time after the war. Source D4 shows how the war affected religion and chapels. The source is from a book by Kenneth O. Morgan called Rebirth of a Nation: Wales 1880 1980. It was written in 1981. The emphasis of the book is not actually about the First World War and so the book may have only had a page about the war. Source D4 says: The factors which had weakened the chapels before the war debt, over-expansion in rural areas and lack of support from non- Welsh speakers and industrial workers became stronger after the war Fundamentalist religious belief, barely changed since the chapels were founded. This source is telling us that the society changed during the war but the chapels didnt. The source may be reliable because the book was written a long time after the war. This means that Kenneth O. Morgan would have been able to base his book on a lot more evidence than if it was written immediately after the war. A weakness of the extract is that the book is only about how the Welsh chapels changed. Peoples Standard of living also changed as a result of the First World War. In an article by a modern historian, Clive Emsley, he said that although the war resulted in the deaths of many thousands, there was an overall improvement in peoples diet and a decline in the death rate. He also said that Lone wives were able to wages go further. This source tells us that some people were better off than theyd ever been. Because this article was written in 1996 it makes it more reliable, because he would have been able to base his article on a lot more evidence that came available a long time after the war. Conclusion From studying these sources on recruitment and conscription, politics and the war effort, role of women and changing standards, attitudes and beliefs it can be seen that the war had a massive impact on all sections of society. These changes were sometimes better, financial and Health wise. However as can be seen from Recruitment and conscription, the men had to sign up and a lot were being killed The First World War acted as a catalyst to a change in society. People who had experienced war first hand had their lives change dramatically, however those who were at home e. g. women and children, also experienced fundamental change in many aspects of their lives.

Innocence lost in John Boyne’s Boy in the Striped Pajamas :: John Boyne, Boy in the Striped Pajamas

The Boy in the Striped Pajamas is a fictional tale of the unlikeliest of friends: the son of a Nazi commandant and a Jewish concentration camp inmate. Written by John Boyne and published in 2006 by David Fickling Books, the story was made into a major motion picture in 2008. The novel, set in Nazi Germany, begins when nine-year-old Bruno and his family must move from their lovely home in Berlin to a new house in an unfamiliar place called "Out With." Tempted to explore his new environment, Bruno is told that there are certain places that are "Out Of Bounds At All Times And No Exceptions." Unable to fight his adventuresome spirit, however, Bruno ventures forth into the unknown one afternoon. Bruno comes upon a fence that he follows until he sees a young boy sitting on the other side of the fence. The shoeless boy is wearing striped pajamas and a cloth cap. Bruno also notices that the boy is wearing an armband with a star on it. Bruno makes fast friends with the boy, Shmuel, and they quickly discover that they share the same birthday. The boys discuss their families and where they are from. At the end of their first meeting, Bruno asks Shmuel why there are so many people on his side of the fence and what they are doing there. A few days later, Bruno's father has dinner guests; the man's name is "the Fury" and his date is called Eva. Bruno instantly dislikes the couple. Bruno's sister Gretel, whom he refers to as "the Hopeless Case," is smitten by the man and tries hard to impress him and his lady friend. Bruno, however, is disgusted by his sister's behavior and her budding romance with a young soldier. Much like Bruno hears "Auschwitz" as "Out With," he also incorrectly hears "the FÃ ¼hrer" as "the Fury." Boyner masterfully tells the story from Bruno's perspective; it is clear that the innocence of Bruno's childhood remains intact despite the fact that he is living on the periphery of a death camp and has met Adolf Hitler. Bruno continues to explore the woods near his house and often finds himself at the fence spending time with Shmuel. Bruno brings him food, and the friends lament the fact that they cannot explore together or play a game of football. Shmuel confides in Bruno that he is unable to find his father and he is worried.

An Analysis of the Current Chinese Economy

Question 1: Was China successful in implementing economic reforms? The Chinese Economic Reform was no doubt a success as the economy of the republic continued to increase its Gross National Product annually in the past decade. The various phases that involved the economic reform were in a circular course. It was composed of expansion, retraction and then consolidation after a campaign of political â€Å"rectification† had been undertaken (Hu). The drastic changes in the economic state of China can be attributed to certain reasons. But in a nut shell, the success of the economic reforms can be attributed to the China’s policies which pushed the Chinese to bring out and optimize their abilities and resources. It is the China’s willingness to accept foreign investors to have business in their country. Question 2: What are the factors that affect the Chinese economic growth? The first specific reason would be the open door policy. The open door policy allowed and welcomed foreign investors and endorsed foreign investment and trade. This same policy has provided skills training, capital, and latest technology, among others to the Chinese people. It also gave much employment opportunities for the Chinese (Finkelstein and Gunness). On the other hand, it also brought competition in the local market. Fortunately, these domestic competitions has caused the workers and local businessmen to become efficient and pushed to manufacture quality products and consumers. In addition, the China’s decision to join the World Trade Organization provided wider opportunities for the Republic. The negative effects of the foreign competition that could be brought to the country’s economy were controlled by imposing gradual reduction of import Tariffs. World Trade Organization or WTO is an international organization which plans and implements economic and trade policies among its member nations. Its main aim is to make sure that there will be a smooth flow of trade as freely as it can be. Question 3: What is the role of the Chinese Communist Government in this economic reform? At present, China promotes superiority of local officials and even the plant managers, in the field of agriculture (Mann). That system allowed small businesses to have greater varieties of their products and even increased the trade and investment from non-state members or foreigners. Since the economic reforms were implemented, the economy of China has drastically boomed. It has substantially grown faster as compared to the time when the reform was not yet implemented. For example, in 2004, there was an original measurement of 9.5 percent Gross Domestic Product Growth but revising the figure would mean 10.1 percent rate of the GDP. More so, the average yearly GDP of China has grown to 9.6 percent between 1979 and 2005. The statistics only implies that every year, China, has manifested growth in its economy. The production has increased which means the national income would also bloat of its amount. The increase in GDP would also mean more employment opportunities among Chinese and more business ventures for the businessmen, even the small-scale ones (Curley and Thomas). The rapid economic growth of China is worth note taking. The â€Å"socialist market economy† could be an answer to the long before economic problems of the third world countries. Who would have thought that the Chinese Economic Reform would drastically change the economy of China? The concept of economic development is not a utopian one. A country could always has its economic leap if it is open to the changes it entails, just like what China did—even by bit by bit. Reference: Curley, Melissa, and Nicholas Thomas. Advancing East Asian Regionalism. Politics in Asia Series. London ; New York: Routledge, 2007. Finkelstein, David Michael, and Kristen Gunness. Civil-Military Relations in Today's China : Swimming in a New Sea. Armonk, N.Y.: M.E. Sharpe, Inc., 2007. Hu, Angang. Economic and Social Transformation in China : Challenges and Opportunities. London ; New York: Routledge, 2007. Mann, Jim. The China Fantasy : How Our Leaders Explain Away Chinese Repression. New York: Viking, 2007.      

Demat Account Essay

I would like to thank my Branch Manager for being a support throughout my Project work. Mr. Deepak Chaudhary has always encouraged me to stay focused towards my project no matter what the conditions are. I have furthermore to thank my respected Project Guide Dr. Renuka Sharma who gave and confirmed this permission and encouraged me to go ahead with my Project. She always guided me in the right direction whenever I asked her for help. I would also like to thank God for giving me the patience throughout my project and my parents who supported me and helped me in all ways. Without all, I could not have successfully completed my project properly in time with adequate data and relevant substance in it. Thanking you, Mehak Mehta CUN120550046 3 Executive Summary This project is about creating a portfolio product that would help Angel Broking. We all know that stock market is a risky investment alternative for all but it is good if investor can make money out of it. The regulatory body for the stock market is SEBI who controls all the activities of the market on daily basis and try to do transaction in a legal way so as to avoid the scams and to protect the interest of the investors. Now days there are many Portfolio managers and Fund managers who invest on the behalf of the investors and they assured them fixed rate of return on their investment in a particular period of time. They all applied various kinds of model to measure the risk available in the market and the tools to manage that risk. There are various kinds of risk which is mainly categorize in two parts 1. Macro level risk 2. Micro level risk I. Macro level risk :- It consist of Systematic and Unsystematic Risk. Systematic risk is that which cannot be reduced but Unsystematic risk can be controlled. Micro Level risk:- It consist of various kinds of risk which are prevailing in the market like Business risk, Market risk, Liquidity risk, Exchange rate risk, Financial risk, Currency risk and Country risk The above are the broad categories of the risk in the market. As we can see from the recession that the global markets also have their impact on the Indian market because now a days companies are doing business at global level so the market of one country can affect the market of other countries also. So we cannot avoid the risk but we can manage the risk and minimize it. In my project I have done the same thing by applying the various models or tools which are helpful to manage the risk while doing an investment. Purpose/Objective of the study:? ? The purpose of the study is to give a portfolio product to Angel Broking as per the needs of the population of Ludhiana region. Endeavour to create wealth over the medium to longer term through investments in equities, across market capitalization by focusing solely on the following:? To measure the risk available in the market, taking into consideration the Nifty 50 stocks. To look deep into the fundamentals of the companies as well as the concerned industry. ? To calculate the expected return from the shortlisted stocks as well as from their concerned industry. ? To measure the risk/reward value of investors’ assets class choices 4 Research Methodology Used in the Project:Type of research project is Descriptive and Exploratory. To make a research project we need to see that whether there would be scope of this study or not, because if our study is not having scope then the whole work done will not be effective. The scope of this study is there in the market because in today scenario everyone looks for the safe and risk free return but they don’t know how to manage the risk which is there in the market so by the help of this study and after seeing the relevance, the Financial managers or the investment companies can take benefit out of it. Because by this they will come to know about the tools to manage the risk and they will be able to sell more investment products because by using it they will be able to give safe return to the investors which will lead to an increase in their goodwill in the market. Methodology used to making of this project is Descriptive research design. Once we decide with the type of research design we need also to know about the collection of data. I have used the secondary method to collect the data from the market. For this purpose different websites are being search out for the relevant information for making the project and various research paper and articles were also studied so as to get reference from those articles. Once I am done with the data collection and fundamental analysis, I then need to apply the tools. In my project I have used mainly four tools BETA, CAPITAL ASSET PRICING MODEL (CAPM), STANDARD DEVIATION and SHARPE INDEX. Sharpe Index tells us the excess return we can generate from the investment. Beta tells about the volatility of the risk. CAPM tells us about the Expected return on the stock, and Sortino ratio tells us that out of the stocks which are giving negative return which will be the stock that will give positive return in near future. Thus by applying all these models we come to know that we can also minimize our risk but for that analysis should be done so as to enjoy the safe return on the investment. Findings:- After applying all the above models I have come to know the Beta of my portfolio, expected return that my portfolio will generate. CAPM help us to know that how much would be expected return on the stock and then we can compare the actual return with the expected return and invest accordingly. Beta helps us to know the volatility of risk in the market and then we can do risk return tradeoff so as to invest in best stock as per our analysis. And Result of Sharpe ratio helps us to compare with the expected return and then do the Sortino ratio if required. 5 Table of Contents I. Introduction to the corporation. Business carried on by parent company and group companies along with brief history, promoters & vision Introduction to the parent firm Main competitors Number of employees Organization Structure Study of functioning of all the departments of the company SWOT Analysis Financial Statement Analysis Trend Analysis Strategies adopted Profitability Analysis Review of Literature ? ? ? Review of articles Need of the study Objectives of the study III. Research Methodology adopted IV. Details of actual work undertaken V. Interpretation & Analysis VI. Conclusion and Suggestions ? ? VII. Findings of the study Recommendations of the study Glossary VIII. Bibliography 6 Chapter-1 Introduction to the corporation and company 7 Business carried on by the parent company 8 Angel Broking Registered Office Corporate Office G-1, Ackruti Trade Center, Road No -7, 6th Floor, Ackruti Star, Central Road – MIDC, MIDC, Andheri (E), Mumbai – 400 093. Andheri (E), Mumbai – 400 093. Tel: (022) 2835 8800 / 3083 7700 Tel: (022) 3935 7600 9 About the company Angel Broking’s tryst with excellence in customer relations began in 1987. Today, Angel has emerged as one of the most respected Stock-Broking and Wealth Management Companies in India. With its unique retail-focused stock trading business model, Angel is committed to providing ‘Real Value for Money’ to all its clients. The Angel Group is a member of the Bombay Stock Exchange (BSE), National Stock Exchange (NSE) and the two leading Commodity Exchanges in the country: NCDEX ; MCX. Angel is also registered as a Depository Participant with CDSL. Vision To provide best value for money to investors through innovative products, trading/investments strategies, state of the art technology and personalized service. Motto To have complete harmony between quality-in-process and continuous  improvement to deliver exceptional service that will delight our Customers and Clients. 10 CRM Policy. A Customer is the most Important Visitor on our premises. He is not dependent on us, but we are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so. † – Mahatma Gandhi Business Philosophy ? ? ? ? Ethical practices ; transparency in all our dealings Customers interest above our own Always deliver what we promise Effective cost management Quality Assurance Policy We are committed to providing world-class products and services which exceed the expectations of our customers, achieved by teamwork and a process of continuous improvement. 11 Evolution of Angel Group ? MR DINESH THAKKAR, CHAIRMAN ; MANAGING DIRECTOR, ANGEL GROUP, started this Journey as a SUB-BROKER in 1987 with 3 Employees and 25 Clients. 1997-2003 ? Dec’97: Incorporation of Angel Broking ? July’98: Angel Research Division started ? Mar’02: Web-enabled back office software developed 2004 ? Apr’04: Incorporation of Commodities Broking ? Sep’04: Launch of internet trading platform 2005 Awarded prestigious â€Å"Major volume driver† award 12 2006 ? ? ? ? Jul’06: PMS function launched Sep’06: Commences MF and IPO distribution Oct’06: Awarded â€Å"Major volume driver† award Dec’06: Crossed 2,500 business associates 2007 ? Oct’07: â€Å"Major volume driver† award for third consecutive time ? Nov’07: Crossed 1. 5 lakh mark in DP account ? Dec’07: IFC acquired 12. 35% stake in Angel Group 2008 ? ? ? ? ? Jan’08: Commences insurance distribution Feb’08: Ranked 1st by NSE for Registered intermediaries May’08: Third party distribution business ramped up Sep’08: Ranked 1st on NSE for largest sub-broker network Major volume driver† award for the 4th consecutive time 2009 ? Jan’09: Ranked 1st on NCDEX on the basis of turnover ? May’09: Awarded the â€Å"Best Retail Broking House† and the â€Å"Broking House with Largest Distribution Network† by Dun ; Bradstreet ? Two Analysts won the ET Starmine Analyst Award ? â€Å"Major volume driver† award for the 5th consecutive time 2010 ? Nov’10: â€Å"Major volume driver† award for the 6th consecutive time 13 2011 ? Mar’11: Awarded the Best Contribution in Investor Education ; Category Enhancement of the Year – Angel Broking Ltd and Broker with Best Commodity Research of the Year – Angel Commodities Broking Pvt. A very strong and dedicated Research and Advisory desk. ? One of the highest success ratios in both technical and fundamental calls. ? An excellent IT infrastructure in place with over 18144 trading terminals and 610 VSATs with a server uptime of 99. 9%. ? 100% Retail centric focus and total commitment towards retail customers. ? Some of the best fund managers running our Portfolio Management Services to enable clients to minimize their risk, enhance return and diversify their portfolios. ? Training Programs to upgrade the knowledge base ; competency levels of our employees, channel partners ; even our end customers. Understanding client’s risk ; return profile Offering the right blend of sector and stock exposure Giving dedicated Investment Advisors Giving a choice of different schemes to suit every individual investor preferences Catering to Individuals, HUFs, Corporate, NRIs, Trusts ? Angel Commodities ? ? ? ? Personalized services through branches ; regional hubs Trading ; Relationship Mgmt. Services in Bullion, Base Metals, Energy ; Agri. futures Opportunities in hedging ; portfolio diversification, speculation ; arbitrage Training ; Educational Seminars on Commodities ? Angel Currency Futures ? ? ? ? Comprehensive coverage on Currencies (‘Rupee’ to ‘Euro’, ‘Dollar Index’ to ‘Yen’). Reports covering in-depth fundamentals of the currencies. Latest economic data releases with their likely impact, along with â€Å"Technical levels† Comprehensive reports on currencies ideally suited for any investor / trader. ? Angel Gold ? ? ? ? Personalized Investment Advisory Portfolio Restructuring ; Continuous Monitoring Guidance from Experienced Research Team Periodic Group Meetings with Investors. ? Specialized Products Margin Funding ? Facility to allow clients to take higher exposure 20 ? ? ? Instant Liquidity for Clients Margin is deposited in Cash as well as Collaterals Enabling Clients grab Earning Opportunity Pre-Paid Brokerage ? ? ? ? ? ? Zero Account Opening Charges Attractive Brokerage Rates Free DP AMC for 1 year Assured gifts worth thousands with every account Easy ; Fast Recharge Free Financial Investment Application with every account ? Depository Services ? ? ? ? ? No physical instruction required for the client’s sell obligations Lowest transaction charges in the country Acceptance ; execution of instruction on fax A combined monthly ‘Bill-Transaction-Holding cum Ledger’ statement Efficient pledge mechanism ? Value Added Services Request response SMS Example – DP Holding, Pool Holding, Ledger update etc ? Insurance ? ? ? Products to meet the triple objectives of risk coverage, investment and tax planning Assessment of your Insurance needs after proper risk profiling A wide array of individual life cover plans to meet your Protection, Savings and Retirement needs ? Mutual Funds ? ? ? ? ? Tie- ups with all major AMCs Dedicated Relationship Manager for Business Partners Exclusive MF Research Reports by Angel (Daily/ Weekly/Monthly Mutual Fund Reports) MF Portfolios as per Investors Financial Goal Common Gateway for all Mutual Funds related queries ? Loans, IPO and Fixed Deposits Products distributed by Angel include: Unsecured Loans ? Personal/Business Loans/Credit Cards Secured Loans ? Home Loans/ Loan Against Properties ? Loan Against Securities / Gold IPO – Distribution, Advisory and Helpdesk Fixed Deposits NHB Term Deposits 22 Distribution Model Short form Full form Details CSO Central Statistical Organization Mumbai RO Regional Offices 24 Branches Branches 190 SB Sub-Brokers 10000+ Clients Clients 1900000+ 23 Business carried on by the particular firm 24 Angel Broking Regional Office. Rewards ; Recognition 27 E-broking Unique Online Trading products customized to suit different Investment / Trading needs – ? ? ? Angel Investor Angel Diet Angel Trade Back-Office Online Client Details includes – ? Ledger balances ? Cash Deposits with Angel ? Securities Holdings ? ? Charges levied/paid in the client’s account Last auction / close-outs effected ? DP Holding for the last 3 transactions 28 Advisory Intraday calls BTST calls Long term calls Angel Trading 29 Positional calls Main Competitors Major players in the region are as follows:- 30 History of broking firms Brief history of some broking firms – The birth of Karvy was on a modest scale in 1981. It began with the vision and enterprise of a small group of practicing Chartered Accountants who founded the flagship company, Karvy Consultants Limited. ? They started with consulting and financial accounting automation and carved inroads into the field of registry and share accounting by 1985. ? Since then, karvy utilized its experience and superlative expertise to go from strength to strength, to better their services, to innovate, diversify and in the process, evolved as one of India’s premier integrated financial service enterprise.

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